Registration Methods and Related Information
DGI strives to make its registration policies and procedures as simple as possible so that you can quickly and easily register for open enrollment courses.
Following these procedures maximizes your chance of enrolling in the class you want, when you want it. Register early; class sizes are limited and classes often fill quickly!
If you have questions or need additional information, please contact our Customer Support Center.
We also conduct on-site contract courses each year and can create customized solutions to meet your specific organizational needs.
Register Online with a Credit Card – The fastest way to register, and obtain the most current information about a class Visit our online course catalog and select the class you want to take. When you click on the register button, our Web site will lead you through a secure online registration process. To complete the online registration you will need the participant’s contact information, including current e-mail address, and the credit card payment information to complete the online registration. Payment by credit card is required for online registration.
Online registrations are processed immediately; reserve your place in class using this convenient and secure registration method.
Register by telephone with a Credit Card – Another fast way to register and get the most current information about a class Call our Customer Support Center to register to reserve your place in the class. Payment by credit card is required for telephone registrations. Phone registrations are processed immediately and provide a quick and convenient way to ensure that you secure a place in class.
Other Registration Methods (Fax, Mail, In Person) – Allow at least 3 workdays for processing
If you already know your class title, date and location, and prefer not to register online or by phone, you can register by fax or mail. Since class sizes for most of our open enrollment courses are limited and classes often fill up quickly, please note that it could take up to three workdays to process your registration application after we receive it.
- Fax a completed and signed company purchase order to our Customer Support Center at (571)-379-5509.
A government training authorization form (e.g., SF-182) can be submitted in lieu of a purchase order.If payment will be made via credit card, be sure to include all of the credit card information on the government form or company purchase order: type of card, cardholder’s name and telephone number, card number and expiration date.
- Email an electronic file of your completed and signed company purchase order, government training authorization form (e.g., SF-182), or DGI Registration Form to us at email@example.com. If payment will be made via credit card, we recommend for security purposes that you do not include any credit card numbers on the emailed forms. Please include a phone number so we may contact you to obtain your credit card information securely over the phone.
- Mail your completed and signed company purchase order, government training authorization form SF-182, or DGI Registration Form to:
Dome Group Inc
Attn: Registration Processing
1900 Campus Commons Dr
Reston, VA 20191
You may substitute another participant at any time before the class begins. Please contact our Customer Support Center to make the substitution and provide the contact information for the substitute. You may have to submit amended paperwork if the payment method for the original enrollment is a purchase order or government training authorization form.
Cancellations by DGI
The DGI reserves the right to cancel a class session. If circumstances cause us to cancel a class, we will inform the participant if we need to cancel, but will retain the prepaid tuition or registration forms until the participant or employer informs us to either:
- refund the money or return the registration forms;
- transfer the prepaid tuition amount or registration forms toward tuition for another scheduled course for the same person;
- transfer the prepaid tuition amount or registration forms toward tuition for another scheduled course for another person.
Cancellations by the Participant
All enrollment cancellation requests must be submitted in writing by e-mail to firstname.lastname@example.org or fax (571)-379-5509 to our Customer Support Center. If you do not cancel your registration in a timely manner, you will be responsible for the full tuition. To judge whether or not a request is timely, the DGI will use the minimum advance notice requirements listed in our refunds policy
A transfer is defined as the movement of your registration to a future session of the same course. If you are interested in transferring your registration to a future session of the same course, please fax or email your request to our Customer Support Center. You may transfer your registration to another class that begins within six months from the start date of the original registration. A transfer will be processed only if requested in writing, submitted in a timely manner, payment is made for any additional fees, and space is available in the requested class. Only one transfer request will be honored. The transferred registration can be used by anyone in your organization if the tuition was paid by your employer. Refunds will not be made for transfers that originated after any official refund deadline.The DGI reserves the right to judge the timeliness of a transfer request. To judge whether or not a request is timely, DGI will use the minimum advance notice requirements listed in our refunds policy. If the transfer cannot be accommodated, the respective refunds policy for the course will apply. You cannot transfer your registration to a different course. You must cancel your registration in the first course and then register for the new course. See our cancellations policy.
Attendance and Course Hours
Courses are conducted from 0900 to 1600. Participants are expected to complete the entire course and should make their travel arrangements accordingly. Failure to attend the entire course may result in your not receiving a certificate of completion for the course.
DGI makes every effort to ensure each class is delivered as advertised. However, we reserve the right to make changes to any of the products or programs described on our web site or our published catalogs/brochures without notice or liability. The changes could include modifying course content and materials for continuous course improvement and/or academic obligation; changing tuition prices, registration terms and conditions; cancelling a class due to unforeseen circumstances or low enrollment; and making reasonable changes to class start and end dates, timetables and locations. DGI endeavors to give enrollee as much advance notice as possible of any change to their enrollment. If DGI must cancel a class or change the class dates or locations, enrolled participants will be informed immediately. In the event of changes made to our products or programs, DGI’s sole liability is limited to the refunding of any tuition or fees paid for any cancelled or rescheduled classes, and DGI is not responsible for any enrollee’s incidental or consequential loss.